All items have a 7-day warranty with us. The warranty timeframe begins according to the tracking number delivery date. To start a warranty claim for your defective item, please email: mysalonexpress@gmail.com. Include the following information: 
  • Date of purchase
  • Order Number
  • Product Name / Model Number
  • Confirmation of purchase receipt or invoice
  • Details of the problem with your product

After the first 7 days, the customer must submit a warranty claim directly with the manufacturer. Please see our warranty page on how to begin a warranty claim directly with the manufacturer. 

When returning defective items to us, please ensure that the item is in its original packaging and contains all its accessories (such as cables or chargers) when shipping it back to us. We will be unable to accept your item if it is not in its original packaging.

You're responsible for selecting your preferred shipping carrier and method. We recommend using one that can be insured and tracked. Barber Salon Supply is not responsible for lost or damaged packages. Once we receive the defective item we will contact you and inform you what next steps are to follow. 
If the product is found to be not defective and in working condition, the product will be returned to you.

Please note defective items are any with manufacturing defect, for example if a clipper will not charge. The warranty does not cover damaged, dropped or modified clippers. Any items that are not considered defective will be returned to you.